Orders

Process customers’ shop orders, manage order statuses, cancel orders and manage refunds

Administrators can track order revenue and manage orders by modifying their status and conducting a search for them.

When the order is created, it appears on the Service > Shop page > Orders panel. Orders are sorted from newest to oldest.

Manage orders

Once a customer places an order, open it from the Orders panel to view its details:

Value	Description
Order number	Every order has a unique number within a location (e.g., #30).
Option	The variation of the product.
Quantity	The quantity of the ordered product options.
Status	The order’s readiness, set by an administrator. There are four statuses: New - created but not processed yet. All new orders receive this status by default. In progress - currently being processed. Completed - successfully processed. Canceled - canceled by an administrator, or the customer couldn’t proceed because payment failed.
Buyer	The customer who placed the order.
Payment	The payment method the customer chose.

Configure the notifications to be instantly notified about new shop orders.

Find and filter orders

Filter orders on the Orders panel to find what you need:

• Filter by Status to see New, In progress, Completed, or Canceled orders.
• Filter by Category to see orders from a specific shop category.
• Filter by Product to see orders that include a specific product.
• Filter by User to see all orders of a specific customer.
• Filter by Create date to see orders created on, before, after, or between specific dates.

Change an order’s status

Only administrators can change an order’s status. Click the Status icon next to the order — or open the order and use the Status field — and choose the new status. The customer receives a push notification when their order status changes.

Cancel an order and issue a refund

To cancel an order — for example, if the product is out of stock or there is an issue with it — set its status to Canceled. You’ll be asked to confirm whether the customer is eligible for a refund; canceling does not refund automatically. If you confirm, the refund is issued automatically. Understand refunds

View order status

Users can view the status of their order by following these steps:

1. Click on their profile picture in the bottom left corner to open the Account page.
2. Go to the Orders section to view the status of their orders.

Check analytics on order statuses

Get a consolidated overview of all orders with the specific status on the Analytics page.

1. Open the Analytics page > choose Shop dashboard.
2. Check the Orders by status graph and choose the specific time periods for the overview.